Cancellation Policy

Cancellations must be communicated to Kettering Animal Hospital staff by phone no less than 24 hours before your scheduled appointment.

Any cancellations after the 24-hour window and no-shows will be subject to our strike policy.

Strike Policy

Any client with more than three strikes, whether it be a no-show, late cancellation, or reschedule in less than 24 hours on record, will be required to submit a $78 deposit for future appointments. This deposit will go towards your bill at the time of checkout. Failure to follow through with future appointments after you have made a deposit will result in your deposit being forfeited to Kettering Animal Hospital.

Deposit Policy for New Clients

All new clients are required to submit a $78 deposit for their scheduled appointment. This deposit will go towards your bill at the time of checkout. Failure to No-Show, cancel in less than 24 hours, or reschedule in less than 24 hours will result in your deposit being forfeited to Kettering Animal Hospital.

*Timely cancellation will allow the appointment time to be offered to another client. We understand that extenuating circumstances may prevent you from calling on a rare occasion. If this applies to you, we will discuss your situation.

Zero Tolerance Policy

Kettering Animal Hospital does not take lightly if any member of the team is treated in an abusive or violent way.

All team members have a right to care for clients’ animals without fear of being attacked or abused, both verbally and physically. To successfully provide our services, mutual respect between all the team and clients must be maintained. Our team aims to be polite, helpful, and sensitive to the individual needs and circumstances of all clients. Aggressive behavior, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.

For Kettering Animal Hospital to maintain good relations with its clients and their animals, we would like to ask all clients to read and take note of the types of behavior that would be found unacceptable:

• The use of bad language or swearing at practice team members

• Any physical violence towards any member of the Kettering team or other clients, such as pushing or shoving.

• Verbal abuse towards the team in any form, including verbally insulting the team.

• Racial abuse and sexual harassment will not be tolerated within this practice. Persistent or unrealistic demands that cause stress on team members will not be accepted. Requests will be met whenever possible, and explanations given when they cannot.

• Causing damage/stealing from the Practice’s premises, team, or clients

• Obtaining drugs and/or medical services fraudulently

We ask you to please treat our doctors and support staff with respect and courtesy at all times.

We appreciate your understanding, as our goal is to treat as many animals as possible each day. Compliance with the above policies and attendance of your scheduled appointments can help us maintain the high quality of care and excellent customer service we strive to provide to the Kettering, Ohio, community.

If you have any questions, please reach out to our office at 937-294-5211.